We live in a time when the notion of “business hours” has nearly been rendered obsolete. With the internet commerce is 24/7 open. Your e-commerce store can have a customer in London shopping while your team in New York is fast asleep. A software user in Sydney might get hit with a critical glitch just as your internal tech support team clocks out for the weekend. Today’s global economy is one in which we’re all connected, and if your business closes at 5:00 PM, that’s money—and customer satisfaction—being left on the table.
However, it’s easy to see the need for 24/7 availability, but to actually do it internally is an operational nightmare. Staffing night shifts, weekend crews and holiday coverage takes a tremendous payroll budget, not to mention the never-ending battle of managing employee turnover for less desirable hours. And this is where the “follow-the-sun” operational model that Fair Vantage Solutions provides becomes an absolute game-changer.
Partner with Fair Vantage Solutions and your business is a global enterprise that never sleeps. A diverse, highly trained workforce that seamlessly supports your international customer base 24/7. So when a night-owl shopper has a shipping question at 2:00 AM, they’re not getting an automated “we will get back to you on Monday” email. Instead they’re greeted by a friendly, knowledgeable human being who answers their question in real time, locking in the sale before the customer can bounce to a competitor’s website.
This same continuous coverage is also critical for Technical Support and Help Desk operations. Software downtime knows no time zones. For critical failures outside of standard business hours, enterprise clients require immediate Tier 1 and Tier 2 support. Fair Vantage Solutions also has a team of specialists on standby to handle complex user issues with speed and professionalism, no matter the time of the day.
The beauty of this model is that it is invisible. Your customers will never know they are speaking to a global partner on a different time zone. They will just feel a brand that is unbelievably attentive and always on call.
You don’t have to create a huge stressful internal infrastructure that never sleeps to run a global business anymore. You just need to enter into the right strategic alliances. With Fair Vantage Solutions as your omnichannel and technical support, you can grow your business into new international markets with confidence knowing there is always someone there to answer when a customer calls.